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Our team is committed to providing the best possible customer service experience.

We only hire smart, creative, and self-motivated individuals who are invested in our clients' success.

Please contact our staff for immediate sales support, customer service, order assistance, or help with general inquiries.

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Frequently Asked Questions

Additional Support

A: Yes! Our friendly, in-house team of direct marketing experts is available to assist you. Please reach out should you have any questions or concerns.

A: We accept Visa, Mastercard, Discover, and American Express.

A: We are always here to help. Call toll free at 888-900-8101 to speak to a live person immediately.

A: Please email our team at We do our best to respond to inquiries within one hour during business days.

Every Door Direct Mail FAQs

Q: What is Every Door Direct Mail®?

A: Every Door Direct Mail® (EDDM®) is a program created by the United States Postal Service®. The program enables advertisers to reach every address within targeted carrier routes, at reduced rates, without the need for additional mailing services, lists, or permits. It is ideal for neighborhood mailings and local market saturation.

Q: How does FedEx work?

A: Our website is designed to work in three easy steps:
  • Target the right prospects
  • Create your offer
  • Launch your campaign
There is no experience required and anybody can use it. Get started here.

Q: Do I have to do any paperwork or drop off my mail pieces at the Post Office™ after I order from FedEx

A: No. Our expert team manages all of the paperwork and drop offs for you. Just place your order and you're done!

Q: Can I use demographic targeting with EDDM®?

A: Yes. With our new demographic filters, you can identify which carrier routes contain the highest density of ideal prospects. Available demographic filters include: Household Income, Age, Home Ownership, Gender, and Presence of Children.

Q: Does my mail deliver to every address?

A: With EDDM®, your mail delivers to every address/mailbox within your selected carrier routes. You MUST deliver to all residential addresses, however, you may choose to include or exclude business and PO Box addresses at no additional cost.

Q: What is a carrier route?

A carrier route is a group of addresses used by the USPS® to deliver mail in a specific area. ZIP Codes may contain anywhere from several to more than a dozen carrier routes depending on the rural or urban nature of the region.

Q: How do I get counts of local mailboxes for my campaign?

A: Our online campaign builder lets you search your local area to get instant mailbox counts and target the best prospects. Try it here.

Q: Does EDDM® mail deliver inside of an envelope, magazine, or coupon pack?

A: No. EDDM® offers are mailed solo. Your offer will never be inserted into an envelope, combined with other offers, or mailed as part of a publication. EDDM® delivers your offers directly to your prospects, resulting in increased visibility and higher value.

Q: Can I use FedEx if I print my own mail pieces?

A: No. Our process is all-inclusive to save time and save money.

Q: What is the average response rate for Every Door Direct Mail®?

A: Your response rate will be affected by many factors including but not limited to: your offer, your reputation, local competition, local economic factors, local events, supply and demand, and even the weather. With this in mind, direct mail is an extremely effective way of reaching new prospects. There is no way to predict response rates or guarantee results with any form of advertising.

Q: What is your refund policy?

A: If your order does not include design, we will provide a full refund if you cancel the order before the piece goes to print (roughly one week before your first mail drop date). If your order includes design service, we will provide a full refund of the design fee if the designer has not started working on your order, and we will provide a full refund of the rest of the order if you cancel before the order is sent into production.